Exchange & Return Policy

What are the Exchange/ Return policies?

At Marco Visconti, your satisfaction is always our top priority! Therefore, return and exchange service is available for online purchase!

Exchange/ Return Policy 

• Item(s) must be in their original conditions, i.e. unaltered, undamaged and unwashed, with the tag intact and in the original packaging.

• All returns have to reach us within 7 business days from the date you receive your item. Returns outside the stipulated time frames will not be accepted. Customers found returning/exchanging items repeatedly will be refused.

• Upon receiving your return parcel, we will check if the item(s) met all of the qualifying conditions listed above. If yes, the store credit/exchange will be sent to you within 7 business days. 

• Item(s) bought on sale are not eligible for return/exchange.

• All returns will be refunded via store credit voucher equivalent to the purchase amount with 3 months validation period. You can credit towards your next purchase on our website. Please note that refunded store credit is valid for e-shop only and cannot be used towards purchase in-store.

• All exchange item(s) will be sent to you within 7 business days upon receiving your return package. If an exchange item is no longer available, store credit will be granted instead. If you wish to know the availability of your exchange item(s) before sending back the return packages, you are welcome to email us at shopping@marco-visconti.com

• All return/ exchange package send to us is at your own cost. We are not liable for any possible lost mail during transit. We strongly encourage you to use trackable delivery methods for your returns. Please keep a record of your tracking number when shipping back your return packages to avoid any possible dispute in the event of lost packages. 

How to Exchange/ Return

• The original invoice is needed to be sent together with the return/exchange item(s).

• If you wish to return your purchase, please highlight the item(s) you wish to return and indicate "RETURN" on your invoice.

• If you wish to exchange size/ colour upon specific style in your purchase, please highlight the item(s) that you wish to exchange, and indicate the size or colour that you wish to exchange to. Please note that the same item is limited for exchange 1 time only.

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**Marco Visconti reserves the rights to amend any of the policies above.