ALL JEWELLERY 20% OFF (TILL 9/5/2021)

FAQs

No. An account is not needed. 

One of our label - R W B E, is available for RWBE ORDER at a discounted price. Pre-order discount is available regularly at the beginning of each season.

​R W B E stands for “Reduce Waste. Be Elegant”. The mission of R W B E is to be environmental friendly while still providing cute clothes with good fitting. We believe everyone can enjoy brand new clothes and look elegant, without sacrificing the beauty of our environment. By only producing when receiving actual orders, we reduce fashion waste and is able to offer the best price to our customers.

By making clothes in the RWBE way, we reduce fashion waste as well as production and logistic cost, which means better price to the customers! A RWBE ORDER discount will be applied to your purchase if you are willing to wait a little longer to support the RWBE way of fashion production.

How does it work?

1. All styles in the RWBE ORDER tab is available for order.

2. All orders purchase using the pre-order discount will be dispatched 14 business days after the purchase date.

3. You can choose the style and size you like and add to cart.

4. At check out, simply apply the RWBE ORDER discount code at the promotion, and a pre-order discount will be granted!

5. Once receive your order, we will produce right away and the brand new clothes will be sent to you no later than the agreed production date.


It is simple!

Yes you may do so, all pre-order items are allowed to change once. You can change to different size or different styles. The delivery date of the changed items depends on stock level.

As RWBE keep low inventory, we will dispatch changed items immediately if there's stock. Otherwise another 14 days production time maybe needed for exchange items.

For exchange procedure, please follow the guidance in the Exchange section in the Returns & Refunds page.

Please email us at shopping@marco-visconti.com, we will assist you accordingly.

We accept:

- Visa

- MasterCard

- American Express

- PayPal

- Apple Pay

- Google Pay

- Alipay

- Offline Payments


If you wish to pay through other payment methods such as PayMe, FPS or direct bank in, please email us at shopping@marco-visconti.com with your order details, we will assist you accordingly .

- We ship out most packages within 1 to 3 business days from the date of payment except orders using a pre-order discount.

- Orders using pre-order discounts will be shipped no later than the agreed production end date.

- Express shipping will take approximately 1-3 days for delivery, Hong Kong Post may take up to 7 days. For international order, please allow 7-14 days for delivery.

Visit Orders & Shipping page for more information.

- Please email us at shopping@marco-visconti.com immediately and we will try our best to get it updated. However, in the event that your package has been shipped, a surcharge might be needed for the re-routing.

We have size information specified on each product page. If you wish to have further assistance, please message us or email us.

Click & Collect is available at our stores. Select "Pick Up" as the delivery method and your desired store. Check out our store location "here".

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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